This Privacy Policy describes how CauseConnect AI Solutions Pvt Ltd ("Coraa", "we", "us", or "our") collects, uses, and protects personal data when you use our services. We are registered in Bangalore, India.
ਅਸੀਂ ਕੌਣ ਹਾਂ
Coraa is an enterprise software platform that automates vendor onboarding and compliance workflows. We coordinate outreach, document collection, approvals, and reporting across email, chat, and voice.
ਇੱਕ ਨਜ਼ਰ ਵਿੱਚ ਸਾਡੀਆਂ ਵਚਨਬੱਧਤਾਵਾਂ
- Your data is yours. You retain all right, title, and interest in your Customer Data.
- We do not use Customer Data to train any machine learning models.
- You have a right to deletion. You can request deletion at any time.
- We comply with data subject rights requests. Contact privacy@coraa.ai.
ਅਸੀਂ ਕਿਹੜਾ ਡੇਟਾ ਪ੍ਰੋਸੈਸ ਕਰਦੇ ਹਾਂ
We act as a processor of Customer Data and a controller for our own operational data.
- Account data, names, emails, company information, user settings.
- Workflow data, vendor contacts, messages, files, questionnaires, approvals, and audit trails provided or generated in the service.
- Technical data, logs, device information, IP address, and diagnostics for security and performance.
- Support data, communications with our support and success teams.
ਅਸੀਂ ਡੇਟਾ ਦੀ ਵਰਤੋਂ ਕਿਵੇਂ ਕਰਦੇ ਹਾਂ
- Provide, secure, and improve the services.
- Operate automated outreach, document collection, validation, and reporting as instructed by you.
- Prevent abuse and maintain service reliability.
- Comply with law and enforce our agreements.
For EU or UK users, our legal bases include performance of a contract, legitimate interests, compliance with legal obligations, and consent where applicable.
ਸਬਪ੍ਰੋਸੈਸਰ ਅਤੇ ਟ੍ਰਾਂਸਫ਼ਰ
We use vetted subprocessors to deliver the service, such as cloud infrastructure, email delivery, and communications providers. We enter data protection terms with subprocessors and use appropriate safeguards for international transfers, such as standard contractual clauses.
ਸੁਰੱਖਿਆ
We implement technical and organizational measures appropriate to the risk, including encryption in transit, access controls, and audit logging. We regularly review our controls and limit access to authorized personnel.
ਰਿਟੈਨਸ਼ਨ
We retain Customer Data as long as your account is active or as necessary to provide the services and comply with legal obligations. Upon termination or your request, we will delete or return Customer Data according to your instructions and our agreements.
ਤੁਹਾਡੇ ਅਧਿਕਾਰ
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or request portability of your personal data.
To exercise these rights, or to submit a data subject rights request, contact us at privacy@coraa.ai. We will verify and respond consistent with applicable law.
ਤੁਹਾਡੀਆਂ ਜ਼ਿੰਮੇਵਾਰੀਆਂ
You are responsible for the lawfulness of Customer Data that you submit to the service, including providing any required notices to and obtaining any necessary consents from the individuals you ask us to contact or process data about.
ਬੱਚੇ
Our services are intended for business use and are not directed to children under 16. We do not knowingly collect personal data from children.
ਇਸ ਨੀਤੀ ਵਿੱਚ ਤਬਦੀਲੀਆਂ
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. We will post the updated policy with a new date and, if material changes are made, provide additional notice.
ਸੰਪਰਕ
- ਈਮੇਲ, privacy@coraa.ai
- ਸਪੋਰਟ, support@coraa.ai
- ਪਤਾ, CauseConnect AI Solutions Pvt Ltd, Bangalore, India
See our Terms of Use for additional legal terms.
ਸਬੰਧਤ ਨੀਤੀਆਂ
ਗੋਪਨੀਯਤਾ FAQ
Do you use Customer Data to train models?
No, we do not use Customer Data to train any machine learning models.
How can I request deletion?
You can email privacy@coraa.ai to request deletion. We will verify your request and delete data as required.
Where are you located?
We are based in Singapore, CauseConnect AI Solutions Pvt Ltd, Bangalore, India.